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Undertakings

Once a person who has breached the Fair Trading Act or the regulations stops engaging in the unfair practice, the person may be required to enter into an "undertaking".

The purpose of an undertaking is to prevent future breaches of the Fair Trading Act or the regulations and may include any of the following specific undertakings:

• Stop engaging in a practice or to change a practice described in the undertaking
  
  
• Provide compensation to anyone who has suffered a loss
  
  
• Publicize the undertaking or the action being taken
  
  
• Pay the costs of investigating the person’s activities and any costs associated with the undertaking

Undertaking Categories

Auctions

Collection Agencies

Credit Reporting and Personal

Debt Repayment Agency

Direct Sellers

Employment Agencies

Energy Marketing

General

Home Renovators

Prepaid Contractors

Time Shares

Travel Clubs

• Icoworks Services Ltd. – Bill Wigley (pdf) - FTA - s.10(2) – October 15, 2004
  Issue:  No longer licensed as auctioneer.
  
  

• Lindstrand Auctions Ltd. (pdf) - FTA – s. 121 -  May 20, 2005
  Supplier not licensed to engage in sales by public auction

Collection Agencies

• AAA Credit & Recovery Services Inc. (pdf) - FTA – Part 11 – May 29, 2003
  Issue:  Unlicensed collector

• Able, Apton, Morris & Stagg, Inc. (pdf) - FTA - s. 18 - March 9, 2009
  Issue:  Trust shortfall and unlicenced collectors 

• A.R.C. Accounts Recovery Corporation (pdf) - FTA - Part 11 - August 11, 2011
  Issue:  Collectors pursueing non-judgment debt based on insufficient information

• ARO Collections Inc. (pdf) - FTA - s.116 - July 4, 2002
  Issue:  Unlicensed collectors

• C.G.C. Collection Group of Canada Inc. and Director of Fair Trading (pdf) - FTA – part 11 – October 7, 2002
  Issue:  Not licensed as a collector

• Canadian Bonded Credits Limited (pdf) - FTA . s. 152 – July 8, 2005
  Issue:  Unlicensed collector

• Collect Com Credit Inc. (pdf) - FTA s. 111(3) and 132 - August 5, 2010
  Issue:  Unlicensed collectors

• Collect Com Credit Inc. (pdf) - FTA – part 11 – December 11, 2002
  Issue:  Unlicensed collectors

• Collectcents Inc. (pdf) - FTA – Part 11 – September 25, 2003
  Issue:  Unlicensed collectors - failure to reveal true identity and complete name of collection agency

• Collectcorp Inc. (pdf) - FTA . s. 152 – April 6, 2005
  Issue:  Supplier failed to comply with the prohibited practices provisions

• Collectcorp Inc. (pdf) - FTA - s.116(m) and Part 11 - February 13, 2002
  Issue:  Unlicensed collectors

• Collectcorp Inc. (pdf) - FTA - part 11 - November 16, 1999
  Issue:  Failure to comply with the licensing provisions of the Fair Trading Act and its predecessor legislation

• Contact Resource Services Inc. (pdf) - FTA - September 29, 2010
  Issue:  Unlicensed collectors and failure to comply with the prohibited practices provisions

• Corporate Recovery Services Limited (pdf) - FTA - part 11 - November 18, 1999
  Issue:  Failure to comply with the licensing provisions of the Fair Trading Act and its predecessor legislation

• D and A Collection Corporation (pdf) - FTA - Part 11 - October 13, 2000
  Issue:  Failure to comply with the licensing provisions of the Fair Trading Act and its predecessor legislation

• Federal Credit & Counsulting Corp. (pdf) - FTA - s. 116 - July 23, 2008
  Issue:  Employee placed phone calls of such a nature or frequency to constitute harassment.

• Financial Debt Recovery Limited (pdf) - FTA - Part 11 - January 4, 2000
  Issue:  Failure to comply with the licensing provisions of the Fair Trading Act and its predecessor legislation

• Jarad Gibson Kendrick (pdf) - FTA – s.116(1) and 127(c) – July 20, 2004
  Issue:  Harassment of consumers.

• Jason C. Whitty (pdf) - CBV Collection Services Ltd. – FTA – s.12 – January 22, 2007
  Issue:  Collector solicitation

• Metropolitan Credit Adjusters Ltd. (pdf) - FTA – Part 11 – Collection Practices - November 12, 2002
  Issue: Failure to reveal true identity and complete name of collection agency

• MJR Capital Inc. (pdf) - FTA - s. 111(3) - October 6, 2008
  Issue:  Unlicensed collectors

• MJR Collection Services Ltd. (pdf) - FTA – s.116(1)(l) –June 23, 2004
  Issue: Unlicensed collectors.

• NCO Financial Services, Inc. (pdf) - FTA - s.11,s.116 - April 9, 2002
  Issue:  Prohibited practices

• Nor-Don Collection Netwsork Inc.  (pdf) - FTA - s. 132 - December 7, 2009
  Issue:  Failure to create and maintain accuracte records

• Nor-Don Collection Network Inc. (NCN) (pdf) - FTA – s.111(2),(3), and (4) – March 24, 2003
  Issue:  Unlicensed collectors

• Shellco Credit Systems Ltd.  (pdf) - FTA - Part 11 - August 17, 2009
  Issue:  Unlicensed collectors

• TCH International Inc. (pdf) - FTA - s.116 - July 18, 2002
  Issue:  Unlicensed collectors

• Takhar Collection Services Ltd. (pdf) - FTA – September 6, 2006
  Issue:  Unlicensed collector

• W.D. With & Associates Ltd. (pdf) - FTA - s.116 - February 19, 2002
  Issue:  Unfair practices against consumers

• Water Canada Products Inc. (pdf) - FTA – s. 6 – May 14, 2004
  Issue:  Unfair practices against consumers

• White, Richard A. (pdf) - FTA – s.116 – November 24, 2004
  Issue:  Harassment
  
  Wiggins Adjustments Limited (pdf) - FTA – Part 11 – February 7, 2007
  Issue:  Unlicensed collectors contacting Albertans

Credit Reporting and Personal

• Equifax Canada Inc. (pdf) - FTA Part 5, s. 48(2) – September 17, 2004
  Issue:  Inaccuracy of information on reports, duplicate reporting of debts by members, merging of credit/personal files for 2 people, multiple credit/personal files for 1 person,. Apparent lack of records to support reported data and its investigations into disputed data.

Debt Repayment Agency

• Canadian Financial Wellness Group (pdf) (John LeBlanc) - FTA – s.152 – March 26, 2008
  Issue:  Debt Repayment

• Canada Debt Assistance Inc. (pdf) - FTA – s.152 – March 13, 2008
  Issue:  Trust accounts

Direct Sellers

• A.B. Success Ltd. O/A TNT Motivation (pdf) - FTA - Part 3 - January 31, 2001
  Issue:  Failed to refund money within 15 days of contract cancellation

• EXL Distributors of Alberta Inc. (pdf) - FTA - s.6,7,31 - June 11, 2002
  Issue:  Unfair practices against consumers

• Healthtek Enterprises – Kelly and Darryn Murphy (pdf) - FTA – Part 2 & 3 – April 2, 2003
  Issue:  Misled consumer – failure to refund all money paid

• Top Shelf Distribution Inc. and Christopher S. Humphries (pdf) - FTA – s.6 – August 6, 2004
  Issue: Deceived or misled consumers

• Alberta Manforce Network Inc. (pdf) - FTA s. 152 - June 6, 2008
  Issue:  The supplier will cease taking fees, rewards or other compensation from employers or persons securing employment.

• Platinum-Care.com Corporation and Leahnette Acuna, Director and Rosanna Lim, Director (pdf) - FTA s.157.1 - February 9, 2011
  Issue:  The supplier will cease taking fees, rewards or other compensation from employers or persons securing employment.

• .Renaissance Staffing Support Centre Inc.  (pdf) - FTA s. 152 - November 15, 2010
  Issue:  The supplier will cease taking fees, rewards or other compensation from employers or persons securing employment.

• Rosalie Marie Maronese (pdf) - FTA – s.141 – October 18, 2005
  Issue:  Misrepresented refund

Energy Marketing

• Direct Energy Marketing Limited (pdf) - FTA s. 6(4) - April 23, 2009

• 848240 Alberta Ltd. (pdf) operating as: The Hearing Associates, Edmonton Hearing Associates, Calgary Hearing Associates, Red Deer Hearing Associates, Winnipeg Hearing Associates, SK Hearing Associates, Saskatoon Hearing Associates, Golden Mile Hearing Associates, Keystone Hearing Associates, Toronto Hearing Associates, Fredericton Hearing Associates, and Curtis Malinowski. - FTA - s. 6 - February 5, 2002
  Issue:  Misleading and deceiving consumer

• 853797 Alberta Ltd. O/A Bernard Haldane Associates (pdf) - FTA - Part 2 - July 16, 2002
  Issue:  Unfair practices

• Brent McConaghy (pdf) - FTA - s.6 - November 21, 2001
  Issue:  Unfair and negative option practices

• Calgary Herald Group Inc. (pdf) - FTA - s.23 - April 3, 2002
  Issue:  Negative option practices

• Catharine Danielle Bozsa (pdf) - Mohamed Dauda Sankoh o/a AABAC Financial Services and First Equity Group - FTA – s.54 – April 24, 2006
  Issue:  Unlawfully charged a fee

• Cybersurf Corp.- 3 web Corp (pdf) - FTA – s. 141 – February 6, 2003 –
  Issue:  Unfair practices against consumers

           Settlement Agreement – January 6, 2003 (pdf)

           Amended Settlement Agreement – March 6, 2003 (pdf)

           Faxed copy of amended agreement – July 11, 2003 (pdf)

• Gregory M Molnar – 6033245 Canada Inc o/a Bernard Haldane Associates (pdf) - FTA – s.7 – Nov. 10, 2005
  Issue:  Committed deceptive acts and practices

• International Stereo Centre Ltd. (pdf) - FTA - s. 6 - April 4, 2008
  Issue:  Unfair practices when entereing into a consumer transaction

• Jayson Gazloff (pdf) - FTA - s.6 - January 11, 2002
  Issue:  Misleading and deceiving consumer

• Michael Blackmore (pdf) - FTA - s.6 and Part 2 - November 21, 2001
  Issue:  Unfair and negative option practices

• Michael Oliver Sanderson (pdf) - FTA - Part 2 - July 16, 2002
  Issue:  Misleading consumers

• Mohamed Dauda Sankoh (pdf) - FTA – s.54 – June 8, 2006
  Issue:  Collecting a fee for obtaining credit

• Nationwide Warehouse and Storage (pdf) - FTA - s.141 - January 2, 2002
  Issue:  Unfair trade practices

• Overhead Door Co. of Grande Prairie (1979) Ltd. (pdf) - FTA – Part 2 – April 14, 2003
  Issue:  Misrepresentation of product

• Reader’s Digest Association (Canada) Ltd. (pdf) - FTA - s.23 - January 9, 2002
  Issue:  Negative option practices

• Ryan White (pdf) - FTA - s.6 - October 19, 2001
  Issue:  Unfair practices against consumer

• Roger and Angela Foster o/a Alberta Consumer Protection Authority and Intellibed Sleep Wellness Center and Intellilife Solutions Inc.  (pdf) - FTA - s. 6 - December 1, 2008
  Issue:  Unfair practices against consumer

• Sanderson, Michael Oliver and Director of Fair Trading (pdf) - FTA -  s. 152 - July 16, 2002
  Issue:  Consumers were misled

• Two-Way Voice Security Inc. (pdf) - FTA - s. 6 - September 10, 2001
  Issue:  Unfair practices against consumers

• Xentel DM Incorporated (pdf) - FTA – s.6 – December 28, 2006
  Issue:  Marketing a charity event

• Marcel Patenaude (pdf) operating as Alpine Home Improvements and Eavestroughing and McLeod’s Contracting – FTA – part 2 – October 28, 2002
  Issue:  Misrepresentations to consumers

• DEMS Custom Projects o/a 1472452 Alberta Ltd.; Curtis Denomme  (pdf) - FTA - s. 162 - July 9, 2010
  Issue: Unlicensed prepaid contractor
  
  
• George Stanley Murphy o/a Proside Renovations (pdf) - FTA – May 1, 2006
  Issue:  Unlicensed prepaid contractor failed to provide refund
  
  
• Fortress Contacting – Thomas Lounsbury (pdf) - FTA - s.162-December 15, 2003
  Issue:  Unlicensed prepaid contractor
  
  
• Mark Grant o/a M.G. Renos (pdf) - FTA - s.162 - February 15, 2011
  Issue: Unlicensed prepaid contractor
  
  
• Mels Flooring and Renovation - Melecio Batalla  (pdf) - FTA - September 29, 2009
  Issue:  Unlicensed prepaid contractor
  
  
• Mohammed Siddique (pdf) o/a Joint Water Proofing and Roofing – FTA – July 19, 2007
  Issue:  Unlicensed prepaid contractor
  
  
• Perfect Roof Construction; Jian Wu; Yun Yan (pdf) - FTA - July 29, 2011
  Issue:Unlicensed prepaid contractor
  
  
• Ralph Edmund Richards (pdf) o/a Odyssey Landscapes - FTA – Aug. 8, 2007
  Issue:  Prepaid contracting
  
  
• Randall Edward Keehn (pdf) o/a The Renovation Store Ltd., Randy Keehn’s Roofing, and City Wide Lawn & Snow Ltd. – FTA – March 14, 2007
  Issue:  Prepaid contracting
  
  
• Roger Riopel o/a RR Interior & Exterior Finishing (pdf) - FTA – July 7, 2006
  Issue – Unlicensed prepaid contractor misrepresented consumers
  
  
• S.I.O.R. Woodwork Inc. and Mathew Smith (pdf) - FTA - January 20, 2012
  Issue:  Unlicensed prepaid contractor
  
  

• Samuel Bogale (pdf) o/a Universal Property Solutions Inc. d/b/a/ Universal Interiors; Crowchild Upholstery, Drapery & Flooring – FTA – March 9, 2007
  Issue:  Prepaid contracting

• Sun Dial Greenhouses Ltd. o/a Four Seasons Sunrooms (pdf) - FTA - February 20, 2004
  Issue:  Supplier not licensed to conduct a prepaid contracting business in Alberta

• Tamilla M. Davies and 807076 Alberta Ltd. (pdf) - FTA - s. 6 - April 9, 2001
  Issue:  Unlicensed prepaid contractor

• Thomas Glendinning O/A Habitat Building & Development Corporation (pdf) - FTA – s. 141 - May 9, 2005
  Issue:  Supplier not licensed as a prepaid contractor

• TK Constructions Ltd. and Houssein El Takach  (pdf) FTA –  s. 162(1) –  November 24, 2009
  Issue:  Unlicensed prepaid contractor

• Ultimate “The Exterior Renovators”; Daniel and Terry Ritchie (pdf) - FTA – s. 104(1) - May 4, 2005
  Issue:  Suppliers not licensed to conduct a prepaid contracting business

• Club All Seasons Inc. (pdf) - FTA - Part 2 & 3 - March 13, 2000
  Issue:  Failure to comply with the provision of the Fair Trading Act

• Royal Crown Resorts Ltd. (pdf) o/a Royal Club International; Chateau World Vacations Inc.; Andre Muran; Gerard D’Souza; Earl Fernendes – FTA – April 11, 2007
  Issue:  Time share contracts

• 968362 Alberta Ltd. – Orca Houseboats &/or Today’s World Travel Inc. (pdf) - FTA – s. 104 – December 12, 2002
  Issue:  Contract cancellation rights – failure to refund monies to consumers who exercised their cancellation rights

• Forum National Investments Ltd. – Intravelnet.com Inc. – Snowbird Vacations International (pdf) - FTA - s. 104 – December 12, 2002
  Issue:  Contract cancellation rights – failure to refund monies to consumers who exercised their cancellation rights